Claim Page Essay

Alexis Yecora

106-57 97th Street

Ozone Park, NY, 11417

(718) 213-28616

alex. [email protected] com

February 21, 2013

Mrs. Lilly O'Connor

Customer Service Director

Zara Corporate and business Office Hq

500 Sixth Avenue, Collection 400

New York, NY, 10110

Dear Mrs. O'Connor:

Please credit my own Visa bank account to correct a great invalid fee of $291. 73.

About February 18, 2013, I got myself through your Zara USA internet site two of over shoes. I purchased in proportion 6 both the Electric Green wedge tennis shoes and the brown Studded Strappy sandals. Every single item cost me $129 additionally $23. 80 for duty. At checkout, I specifically chose the 24-48 hours express delivery option that costs extra $9. 95. The shoes may be delivered between your days of March 19th and February twenty-first, 2013. About February twenty first, 2013, We alerted your customer service agent, Ms. Barre?o Lopes, regarding the late order and she assured that my shoes can be arriving the next day. However , the buy did not get there until 5 business days later, March 25th, 2013. When I finally opened the package, the sneakers and sandals did not satisfy my request. The Studded Strappy sandals came with two kept feet and in size 9. Also, the Electric Green sneakers arrived black soft, with no extra laces, in addition to worn circumstances. Additionally , I had been not assisted regarding this order in your 580 Broadway and 750 Lexington Method stores. Again and again I have had poor luck reaching a customer service agent through email and telephone calls. Encased is a telephone screen shot of the total order, the confirmation email, and the assertion charging $291. 73 to my Visa for australia account coming from Zara UNITED STATES.

Please allow a credit rating immediately and accept the return for this footwear in one of the NYC located stores. We am at present wearing my comfortably fabulous Zara USA Metallic Ballerina flats that my coworkers wish to purchase shortly. I know this was a once-in-a-blue problem and that, as always, my co-staffs and I will be receiving the future requests with...



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